Returns & Refunds - AirPhysio Australia

Returns & Refunds Policies (AirPhysio & Better Breathing)

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be returned to us in its original packaging. You will also need to provide proof of purchase, such as an order number.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customer will be responsible for all return shipping costs.

You can always contact us for any return question at [email protected].

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The customer must return the unopened item, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund.

Returns & Refunds Policies (Life Cykel)

Returns
We will provide a full refund on the price of any product purchased when the product is returned to us within 14 days of purchase. We do this in accordance with the Australian Consumer Protection legislation.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased and payment will be made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of AirPhysio.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.